Delete Your Account
We're sorry to see you go. This page explains what happens when you delete your Trayago account and how to submit a deletion request.
What Gets Permanently Deleted
- Your registered email address and display name
- Your mobile number (if provided)
- All saved PNR history and bookmarked trains
- Your subscription and billing details
- Push notification tokens and device identifiers
- All preference settings and alert configurations
Data Retention After Deletion
Upon successful verification of your deletion request, your personal data will be permanently removed from our active databases within 7 business days.
Some anonymised, non-identifiable usage logs may be retained for up to 30 days for legal compliance and fraud prevention, after which they are automatically purged.
Transaction records required under Indian financial regulations (GST, FEMA) may be retained for up to 7 years in anonymised, encrypted form only — your personal identity will not be linked to these records.
How to Delete Your Account
Option 1 — Via the App (Recommended)
- Open the Trayago app and log in to your account.
- Tap the Profile icon in the navigation bar.
- Scroll to the Account Settings section.
- Tap "Delete Account" and confirm your identity via OTP.
- Your account and all associated data will be queued for permanent deletion.
Option 2 — Via Email Request
Send a deletion request to our data support team. Include your registered email address in the request so we can verify your identity.
Request Deletion via EmailWe respond to all deletion requests within 48 hours and complete verified deletions within 7 business days.
This Action is Irreversible
Account deletion is permanent. Once your data is deleted, it cannot be recovered. If you lose access temporarily, consider resetting your password instead.
Related Policies
For any questions regarding your data, contact support@trayago.in — Trayago, India